Datenschutzerklärung

PRIVACY POLICY

Last updated: September 3, 2026

At STELLYO, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have.

1. Data Controller

STELLYO
Email: contact@mystellyo.com
Website: mystellyo.com

2. Information We Collect

When you place an order, create an account, or interact with our website, we may collect:

• Personal information: first name, last name
• Contact information: shipping and billing address, email address, phone number
• Payment information: payment details are processed securely by our payment service providers. We do not store your full payment card details.
• Order information: purchase history, products ordered, order amounts, delivery information
• Technical information: IP address, browser type, device information, cookies, and browsing behavior

3. How We Use Your Information

Your data is collected for:

• Processing, managing, and shipping your orders
• Providing order confirmations, shipping updates, and transactional communications
• Responding to customer service requests
• Sending promotional communications and special offers (with your consent)
• Improving our website, products, and services
• Preventing fraud and protecting the security of our website
• Complying with applicable legal and regulatory obligations

4. Legal Basis

Data processing is based on the performance of the sales contract, the legitimate interest of the data controller, compliance with legal obligations, and your consent for marketing communications.

5. Sharing of Information

We do not sell your personal information.

We may share certain information with trusted service providers, including:

• Shipping and delivery providers, to fulfill your orders
• Payment service providers, to securely process your payments
• Technology and e-commerce providers (Shopify, Klaviyo, Google Analytics), to operate and maintain our website
• Authorities or legal entities, when required by applicable law

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this policy, then archived or deleted in accordance with applicable law.

Certain transaction and accounting records may be retained for longer periods where required by law.

7. Your Privacy Rights

Depending on your country or region, you may have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

To exercise your rights, contact us at: contact@mystellyo.com

8. Cookies

Our website uses cookies for functional, analytical, and marketing purposes.

You can manage your cookie preferences through our cookie consent tool or adjust your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse, including secure connections, encryption, and restricted access.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. International Data Transfers

As STELLYO operates internationally, your personal information may be processed or stored in countries other than your country of residence. Where personal information is transferred internationally, we ensure compliance with applicable data protection laws.

11. Contact

For any questions about this Privacy Policy:

Email: contact@mystellyo.com
Response within 24 hours