配送ポリシー

SHIPPING POLICY

1. Processing and Delivery Times

• Order processing: 1 to 3 business days
• Estimated delivery: 7 to 15 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, holidays, peak shopping periods, and other factors beyond our control.

International orders may occasionally experience additional delays due to customs clearance.

2. Shipping Costs

STELLYO offers free standard shipping on all orders.

Any applicable shipping fees or options, if any, will be displayed at checkout before payment.

3. Shipping Destinations

STELLYO ships to selected international destinations. If your country is available at checkout, we can ship your order there.

Available destinations may vary depending on product availability, logistics, and local regulations.

4. Shipping Carriers

Orders are shipped using international or local carriers depending on the destination. The carrier selected for your order may vary based on your location and the most suitable available service.

5. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and tracking information.

You may also track your order at: mystellyo.com/apps/track123

Please note that tracking information may take 2 to 5 business days to update after shipment.

6. Delivery Issues

If your package is significantly delayed, arrives damaged, appears to be lost, or you receive the wrong item, please contact us as soon as possible at: contact@mystellyo.com

Please include your order number and, when applicable, photos of the damaged package or product.

We will review the situation and work with you to find an appropriate solution, which may include a replacement or refund, in accordance with our Return and Refund Policy.

7. Customs and Import Fees

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping costs.

STELLYO cannot guarantee the amount of any customs duties or import charges, as these are determined by the destination country's authorities.

8. Contact

For any questions regarding shipping or your order:

Email: contact@mystellyo.com
Response within 24 hours