PRIVACY POLICY

Last updated: July 31, 2026

At STELLYO, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you may have regarding your personal information.

1. INFORMATION WE COLLECT

When you place an order, create an account, or interact with mystellyo.com, we may collect the following information:

Personal information: first name and last name

Contact information: shipping and billing address, email address, and phone number

Payment information: payment details are processed securely by our payment service providers. We do not store your full payment card details on our own systems.

Order information: purchase history, products ordered, order amounts, and delivery information

Technical and browsing information: IP address, browser type, device information, cookies, and information about how you interact with our website

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process, manage, and ship your orders
• Provide order confirmations, shipping updates, and other transactional communications
• Respond to customer service requests
• Send promotional communications and special offers where you have provided the required consent
• Improve our website, products, and services
• Prevent fraud and protect the security of our website
• Comply with applicable legal and regulatory obligations

We only process personal information where we have an appropriate legal basis to do so, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent where required.

3. SHARING OF INFORMATION

We do not sell your personal information.

We may share certain information with trusted service providers when necessary to operate our business, including:

• Shipping and delivery providers, to fulfill and deliver your orders
• Payment service providers, to securely process your payments
• Technology and e-commerce service providers, where necessary to operate and maintain our website and services
• Authorities or legal entities, when disclosure is required by applicable law or necessary to protect our legal rights

Where appropriate, we require service providers handling personal information on our behalf to process that information only for authorized purposes and to maintain appropriate security measures.

4. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, preventing fraud, and complying with legal, accounting, and regulatory requirements.

Certain transaction and accounting records may need to be retained for longer periods where required by applicable law.

5. YOUR PRIVACY RIGHTS

Depending on your country or region, you may have certain rights regarding your personal information.

These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, where legally permitted
• Request restriction of certain processing activities
• Request data portability, where applicable
• Object to certain types of processing, including direct marketing
• Withdraw your consent at any time where processing is based on consent
• Lodge a complaint with the relevant data protection authority in your country or region

These rights may vary depending on applicable local laws and certain legal exceptions.

To exercise your privacy rights, please contact us at:

contact@mystellyo.com

If you are located in the European Union, you may also have the right to lodge a complaint with your local data protection authority.

6. COOKIES

Our website uses cookies and similar technologies to provide essential website functionality, improve your browsing experience, understand how visitors use our website, and, where applicable, personalize marketing and advertising.

Depending on your location, you may be able to manage or withdraw your cookie preferences through our cookie consent tool.

You can also adjust your browser settings to control or block cookies. Please note that disabling certain cookies may affect the functionality of our website.

7. DATA SECURITY

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include secure connections, encryption technologies, restricted access, and secure hosting and service providers.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. INTERNATIONAL DATA TRANSFERS

As STELLYO operates internationally, your personal information may be processed or stored in countries other than your country of residence.

Where personal information is transferred internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information remains adequately protected. For individuals protected by the GDPR, international transfers must comply with the applicable requirements for transfers to third countries.

9. CONTACT

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

STELLYO
Email: contact@mystellyo.com