TERMS & CONDITIONS OF SALE – STELLYO

PRODUCTS

STELLYO sells ambient projection products and related accessories, including projection discs, cables, and other compatible accessories.

Products are described as accurately as reasonably possible on our website. Actual projection results may vary depending on room lighting, projection distance, surface, and other environmental conditions.

PRICES

Prices are displayed in the currency applicable to your location and include applicable taxes where required by law.

The final price applicable to your order will be displayed during checkout before you complete your purchase.

Any applicable shipping costs, duties, or additional charges will be displayed at checkout where applicable.

SECURE PAYMENT

We accept secure payment methods including:

• Credit and debit cards
• Shop Pay
• Apple Pay
• Google Pay
• PayPal

Available payment methods may vary depending on your location.

Payment information is processed securely by our payment service providers.

SHIPPING

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, holidays, and other factors outside our reasonable control.

Please refer to our Shipping Policy for detailed information regarding shipping methods, estimated delivery times, and delivery conditions.

RIGHT OF WITHDRAWAL & 90-DAY SATISFACTION GUARANTEE

Where applicable, consumers have a legal right to withdraw from an online purchase within 14 days of receiving their order, without having to provide a reason, subject to applicable legal exceptions.

In addition to any mandatory consumer rights, STELLYO offers a 90-Day Satisfaction Guarantee.

If you are not completely satisfied with your purchase, you may contact us within 90 days of delivery to request a return and refund, subject to the conditions set out in our Refund & Returns Policy.

Our 90-Day Satisfaction Guarantee does not limit, replace, or waive any mandatory consumer rights applicable to you.

LEGAL GUARANTEES

Where applicable, customers benefit from the mandatory legal guarantees provided by the laws of their country or region.

For customers covered by EU consumer protection law, goods are generally subject to a minimum two-year legal guarantee against defects or lack of conformity.

Additional legal protections, including protections relating to hidden defects, may apply depending on the customer's country or region.

LIABILITY & PRODUCT SAFETY

STELLYO cannot be held responsible for damage resulting from improper use, misuse, unauthorized modifications, or failure to follow the product's instructions and safety recommendations, except where liability cannot legally be excluded or limited.

The product should:

• Not be exposed to water or excessive moisture
• Be kept away from excessive heat or open flames
• Be used indoors unless otherwise specified
• Be used only for its intended purpose
• Not be modified without authorization

Do not look directly into the projector's light source.

CUSTOMER REVIEWS

Customer reviews displayed on our website may be collected from verified purchasers and, where applicable, from partner marketplaces or other authorized review sources.

Reviews are not intentionally altered to misrepresent the customer's experience.

Where required by applicable law, reviews may be subject to verification and disclosure requirements.

CONSUMER DISPUTE RESOLUTION

If you experience a problem with an order or our services, we encourage you to contact our customer service team first so that we can attempt to resolve the issue amicably.

Depending on your country or region, you may have access to consumer mediation, alternative dispute resolution, or other dispute resolution mechanisms provided by applicable local law.

For customers located in France, statutory consumer mediation rules may apply where required by law.

APPLICABLE LAW

These Terms & Conditions are subject to applicable laws and regulations.

Nothing in these Terms & Conditions is intended to exclude or limit any mandatory consumer protection rights that apply to you under the laws of your country or region.

Where applicable, certain provisions of French law may apply to STELLYO as a business established in France, while consumers retain any mandatory protections granted to them by the laws applicable in their country of residence.

CUSTOMER SERVICE

For any questions, complaints, or requests regarding your order, please contact us at:

contact@mystellyo.com

We aim to respond within 24 business hours.