Shipping policy
SHIPPING POLICY
FREE SHIPPING
Good news: free standard shipping is available on eligible orders.
Shipping availability and delivery options may vary depending on your destination. Any applicable shipping fees or available shipping options will be displayed at checkout.
SHIPPING TIMES
- Order processing: 1–2 business days
- Estimated delivery: 6–10 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, holidays, peak shopping periods, and other factors beyond our reasonable control.
Please note that international orders may occasionally experience additional delays due to customs clearance.
SHIPPING DESTINATIONS
STELLYO currently ships to selected international destinations.
Available destinations may vary depending on product availability, logistics, and local regulations. If your country is available at checkout, we can ship your order there.
SHIPPING CARRIERS
Orders may be shipped using different international or local shipping carriers depending on the destination.
The carrier selected for your order may vary based on your location and the most suitable available shipping service.
ORDER TRACKING
Once your order has been shipped, you will receive an email containing your tracking number and tracking information.
You may also track your order through our online tracking page:
mystellyo.com/apps/track123
Tracking information may take some time to become available after your package has been shipped.
DELIVERY ISSUES
If your package is significantly delayed, arrives damaged, appears to be lost, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and, when applicable, photos of the damaged package or product.
We will review the situation and work with you to find an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable consumer protection laws.
CUSTOMS & IMPORT FEES
For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
STELLYO cannot guarantee the amount of any customs duties or import charges, as these are determined by the destination country's authorities.
CONTACT
For any questions regarding shipping or your order, please contact us at: